Frequently Asked Questions
Do you only do wedding stationery?
No, we actually do any type of special occasion like birthdays, bridal shower or baby showers, even corporate events.
We also offer branding services like corporate identities.
What products do you offer?
Save the dates (digital & print)
Invitations (digital & print – we also do wedding websites)
Programmes (order of events)
Seating chart
Table numbers
Place cards
Menus
Thank you cards, tags or labels
Floor decals
Guestbook or alternatives
Any type of signage (big or small)
Eg. for backdrops or smaller signs like bar signs, guestbook instruction sign, in loving memory, hashtag signs etc.)
Cake toppers
Stirrers, glass tags (additional items for drinks)
Ring boxes
Hiring items like stands, easels & bases (incl. perspex envelope box)
What are your lead times?
For stationery on the day we need at least 8 weeks to design, print & assemble all the items.
Please make sure you get in contact before then to finalise your quote.
Save the dates usually go out 6 – 9 months prior to the day.
For digital save the dates we need about 2 weeks.
For printed save the dates we need at least 4 weeks.
Wedding invitations usually go out 2 – 3 months prior to the day.
For emailer wedding invitations we need about 2 weeks.
For wedding websites we need at least 4 weeks.
For printed invitations we need 4 – 6 weeks.
How do we go about getting a quote?
You can send through your requirements to info@creativeheroes.co.za.
Please remember the size, quantities & finishing touches (eg. type of material, extra accessories like ribbon, twine, wax seals, foiling, fancy shapes etc.) determine the price.
You can refer to our price list and standard package to get an idea of pricing, but anything extra that is not listed we need to work out a custom-quote.
To send a formal quote we need the following information (apart from your requirements):
1) Bride & Groom’s name
2) Date of wedding
3) Email address
4) Contact number
5) Number of guests
6) Venue
How do we proceed once we are happy with the quote?
50% payment is required to add your big day to our calendar so we can plan accordingly.
Please refer to our lead times to make sure you book in advance 😉
What is your process / how do you work?
1) Once a 50% payment and all the information needed (please refer to the next question about what info is needed) is received the design process starts. We usually send first design drafts within one week of payment.
Please expect a delay in busy wedding seasons like March & April and September – December.
In general we only start with the design process 8 weeks prior to the event (please refer to lead times for save the dates and wedding invitations).
2) Once happy with the look & feel we’ll apply the same style to the rest of the items to make sure if forms part of one cohesive look.
We’ll always take your colours, decor, flowers and vision as a whole into consideration when we design.
3) We don’t send anything to print without your formal approval*
All designs need to go to print no later than a week prior to the collection date.
Please note seating charts we do last as that is the item that changes the most.
*Please note we are not liable for any errors on artwork once approved.
What information is required to start with the design process?
We need to know your vision – what your colours and style is for eg. modern, classic fun etc.
Any kind of reference pictures (whether it’s Google or a Pinterest board / mood board) will help us get an idea of what you have in mind for your big day. It doesn’t necessarily need to be stationery related, although it helps to see what kind of items you like or the fonts or type of layouts you like) but even decor and flowers give us guidance how to design your table stationery.
PS: It helps a lot to send us your vision for your tablescapes and even pictures of your actual table mock-up when we design your table stationery.
Then we need the actual info / wording that is required for each item.
Please send this to us in an editable format like Word or Excel.
I'm not sure what type of info to send for wedding invitations or stationery on the day items like programmes?
Don’t worry, we have lots of wedding invitation wording examples to choose from and we’ll guide you what to include on your programmes.
Is wedding invitations really important, people throw it away anyway?
Your invitation is the first thing your guests will see to catch a glimpse of what the day will be like, you want to get them excited with you! We believe stationery is the magic ribbon that ties everything together, from your save the date, to invitations to stationery on the day.
So it’s important that everything is done in the same look and style. It’s basically the ‘branding’ of your wedding and looks well designed when everything is done in a consistant way.
Do you deliver the stationery or do we collect ourselves?
Our clients usually collect their order at our studio in Moreleta park, Pretoria the day prior to the event. Should you need the items to be delivered we can arrange with our courier services.
Do you do set-up on the day?
Only if it is required so please let us know so we can quote accordingly.
Usually the coordinator or decorator at the venue helps to set-up the items but should you need us to install larger signage or floor decals for example, please let us know.
When should the hiring items be returned?
The week after the event – if your wedding is on a weekend we usually need it back by the Monday or Tuesday.
